Removed HP 7640 - Cannot Remove It From HP Support Assistant

[bxcrwlly1]

Scanned the community and couldn't find anything that worked for me.  The App HP Support Assistant is showing a printer I no longer own.  When I select Edit, the option I receive is to change the name of the printer.  I contacted HP Support and after talking to 3 agents was told "there's nothing you can do, we don't have any option for you to delete the printer."  WHAT??????

I have to believe a delete option exist.  Does the community have any suggestions.

[Mans]

@bxcrwlly1 

Hello,

Proceed as follows, to remove your printer from HP Support Assistant (v 9.x):

1. Open the HP Support Assistant application.
2. Log in with your HP Account (e.g. with the account you created to log in here).
3. In the HP Support Assistant application, click the Profile icon ().
   
4. Click Delete.
   
5. Select I no longer own this device, and click Remove button.
   
6. Now the HP ENVY 7640 series Printer should no longer be listed in HP Support Assistant.

Do not hesitate to contact us in case of need.

Best regards,

[Dragon-Fur · Accepted solution]

@Mans 

Apologies for jumping in unannounced.

I did not realize you had answered before I clicked "Post"!

@bxcrwlly1 

The two solutions are essentially the same thing - the difference is likely due to the different versions of the HPSA software that are out there.

Open the HP Support Assistant Software

Select Tab My devices

Click on / Select the device you want to remove

When the device page opens, click Edit this device

Menu opens "Edit your device information"

Click Remove this device

Save the changes

HPSA_Remove_Device_1

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[bxcrwlly1]

Hey Mans....thanks for the quick response.  Since I didn't want to risk something going haywire with my profile, I chose Dragon Fur's suggestion which worked perfectly.  Do appreciate your offering a fix though.