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‎11-15-2018 07:23 PM

HP Recommended
Product: Officejet 6500
Operating System: Microsoft Windows 10 (64-bit)

My printer is about 8 years old and needs a new printhead.  I've tried the steps to clean the printhead.  A new printhead costs more than a new printer, so I plan on buying a new AIO printer.  I would like some help in removing ALL PRINT DRIVERS, REGISTRY FILES/ENTRIES and anything else related to the printer that I have.  The reason I ask is that in the past I have had problems installing a new printer even after deleting/removeing the printer I was replacing.

TIA  Jim

1 REPLY 1

‎11-16-2018 01:08 AM

HP Recommended

Hi,

What is your new printer model?

 

What exact error or behavior occurs when trying to install the new printer?



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