Removing a disconnected printer from HP Smart

[Howardsr]

I had a printer about 5 years ago that is listed in HP Smart. I disposed of it before removing  it from HP Smart and I can't get it deleted from the Printer list in HP SMART. Everytime I try to select it is says connect it to the network...I don't have it anymore. It is mostly just a house keeping thing but very annoying. I couldn't find anything in the HP SMART APP that was helpful. 

Any help is appreciated.

[Dragon-Fur]

@Howardsr 

Welcome to the HP Community --

Might be more than one place to check...

HP Smart the Application - If you can do so, use the Printer Settings to find and Hide Printer

Example - HP Smart - Windows - Settings

HP_Smart_Win_Main_Menu_5

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HP Smart / HP Connected -- The is the account to which you add / manage printers for remote printing.

In the case of your older printer, this might have been a printer added to the account for ePrint.

If you can do so, try removing the printer from the printer list

Printers / Allowed Users “HP Connected”

HP Smart / HP Connected Login

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Manage Printer Options

Example - HP Smart / HP Connected - Devices

HP_Smart_Connected_Edit_ePrint_Address_3

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Example - HP Account > Dashboard > My Devices

HP_Account_Dashboard_7

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Finally, not what you asked but possibly related to the whole "old printer hanging out"...

Example - HP Support Assistant > Settings

HPSA_Profile_Remove_Device_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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 Enter the device type and model name of your HP product

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