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‎10-31-2019 09:00 AM

HP Recommended
Product: envy 7640 printer
Operating System: Microsoft Windows 10 (32-bit)

I took the top of printer off that includes the automatic feeder to unjam a piece of a frame that got caught in there (ya shouldn't have 

put it on top of printer).  I cannot get it back on.  The left side under the whole top has to pins to line up in holes.  I can get one side

in and not the other.  Afraid I'll break a plastic pin

1 person had the same question
1 REPLY 1

‎11-02-2019 04:54 PM

HP Recommended

@MeMyselfI

 

This is a hardware issue with the printer.

 

I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp

 

Refer to this document: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0436... for Paper Jam 

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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