Replacement Printhead Warranty Process?

[TheBurningRom]

Can anyone tell me the process for getting warranty service on a replacement HP printhead? I needed a new printhead for my 8600, so I bought a new one online earlier this month. Kit CR322A. It arrived. I installed it, and it leaked black in all over and threw a leaky cartridge error. So I tried it in a different printer with a different cartridge, and it leaked black ink all over in that printer as well, with a leaky cartridge error on this one as well. Clearly the printhead is defective. The retailer says contact HP. But there doesn't seem to be any way to contact support without a serial number, and it doesn't accept any serial numbers from the print head. When I put the serial number in for the printer, it doesn't give me the option to talk to anyone. This is pretty ridiculous at this point. I just want to get one of these printers working again and I cannot even talk with support. 

If anyone has any suggestions, let me know. 

[TheBurningRom]

Does anyone at least know how I can talk to a real person in support? All I can find is the virtual assistant, and it won't let me put in a case because the printer warranty is expired, even though the printhead should be under warranty for 90 days. 

I just want to talk to someone and explain what is going on.

[ferRX]

Hi @TheBurningRom 

Options for contact HP Support:

• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus

• HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts

• HP Support Services
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[TheBurningRom]

@FerRX

Your reply is not helpful. Those links take you to the virtual assistant or to services I don't own. And the virtual assistant will NOT let me talk to anyone as I mentioned. All it does is suggest coming here to post about my issue or buying a new printer. The system does NOT recognize a serial number for a print head either, which is useless to me. 

I just want to claim the warranty HP's website says I have on this defective printhead I bought. The warranty is meaningless if there is no way to claim it.

[zoey7886]

@TheBurningRom, Welcome to the HP Support Community! 

Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,

[TheBurningRom]

@Zoey7886 

Your response is also not very helpful. There are no service centers that show up in my area when I search. Also, why should I have to pay a nominal fee to get a warranty replacement for a LEAKING printhead that I purchased? It should be a straighforward warranty claim if I could just talk to SOMEONE about it. Instead of getting sent here where nobody seems to understand that the issue is you cannot talk to a support person about a problem/warranty claim. 

[Garp_senchau]

Hey @TheBurningRom,

Welcome to HP Support Community.

Thank you so much for posting your query! My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

No worries! I’ve sent you a private message with the contact details.

I truly hope these steps help get things back on track. 

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,