Replacement printer has no print head.

[ServiceCentrum]

A printer had an issue. We had sent the defective printer to HP. HP had delivered a replacement printer.

The replacement printer has no print head. How to solve this issue?
We have received multiple replacement printers. This is the first one without print head.

[Jay_G24]

Hi @ServiceCentrum,

I'd like to help!

I’d recommend you contact HP Phone Support in your region for assistance

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping