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‎12-14-2022 08:11 PM

HP Recommended
Product: HP DeskJet Ink Advantage 2135 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Please help. I need an HP Support Agent who can help me do regional reset on my printer. It is HP DeskJet2135 purchased in Middle East, but now I am in the Philippines. I have internet connection, set of cartridges from old region and from new region, and working PC, but I need support from HP. I tried contacting support but no one is responding.

1 person had the same question
1 REPLY 1

‎12-19-2022 06:28 AM

HP Recommended

@beans26

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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