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‎10-24-2023 07:50 AM

HP Recommended

Hi,

 

I am an administrator for a school.  The previous administrator set an admin password on the printer so I can't get in to change a setting.  How can I reset the admin password on this model?


Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2023 08:23 AM

HP Recommended

I just found the solution.  I went on the LCD panel and Administration, Network Settings, Ethernet. Security, Reset Security.  That cleared it out.  This similar location worked for the m604 and the enterprise 553.

View solution in original post

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6 REPLIES 6

‎10-24-2023 08:20 AM

HP Recommended

You need to enter preboot mode and either perform a cold reset or a partial clean. Either will clear all data including the admin password. Refer to the Readme file for firmware updates to find the instructions on entering pre boot mode.  Support.hp.com

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-24-2023 08:23 AM

HP Recommended

I just found the solution.  I went on the LCD panel and Administration, Network Settings, Ethernet. Security, Reset Security.  That cleared it out.  This similar location worked for the m604 and the enterprise 553.

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‎10-24-2023 01:39 PM

HP Recommended

Odd, that runs contrary to what I have been told by HP in the past.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-24-2023 01:46 PM

HP Recommended

Those are the exact steps I have done to reset the password and it worked.

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‎10-24-2023 01:55 PM

HP Recommended

Yes I understand it worked for you, but that concerns me a little. Were all your other settings reset as well?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-24-2023 01:56 PM

HP Recommended

No other settings changed.  It only cleared the administration password on the device.

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