Reset Admin Password

[Nappternal]

I'm trying to reset the administrator password on an HP LaserJet Pro MFP M225dw.

The printer powers on normally and I can print the configuration and menu reports, but any attempt to access the System or Wireless menus prompts for an administrator password that is no longer known.

The configuration report shows:

• Product Security: On
• Default Settings: IT-managed
• Firmware Datecode: 20150609

I've already tried the commonly recommended reset procedures:

• Holding the lower-right corner of the touchscreen during startup.
• Trying multiple timing variations.
• Holding Back + Cancel during startup.

The printer always boots normally and never displays a Permanent Storage Init

[ferRX]

Hi @Nappternal 

Please check the steps to restore factory defaults in the User guide page 92.

• >> Laserjet M225dw - User guide
• https://h10032.www1.hp.com/ctg/Manual/c04316164.pdf

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Nappternal]

Unfortunately it prompts me for a password once I press network setup

[ferRX]

Hi @Nappternal 

Ok, then try with the next steps for reset Laserjet M225:

• 
• 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.