Reset Custom password

[Ash2311]

I have bought a pre-used printer from a friend and he has not set any password while he was using it. I have reset the printer to factory settings multiple times and also have disconnected the power cord from the back of the printer and the power socket to no luck. How do we resolve the 'Customized password' error?

[Irfan_06]

Hi @Ash2311,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please share an image of the error to isolate the issue and when does that error appear on your printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Ash2311]

Hi Irwin6,

Sorry for the delay in response. The exact model no of my printer is HP Deskjet 3637 All-In-One Printer. Have provided a print screen of the error that I am getting while trying to reset the printer to default settings by using online tools from my HP web server account.

 

[Irfan_06]

Hi @Ash2311,

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support