• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-15-2019 04:05 AM

HP Recommended
Product: Deskjet 2620
Operating System: Linux

Hello,

 

I set up an EWS administrator password long time ago and now I can't access the EWS administrative panel since I forgot the password. Is there a way to fully reset the printer to factory settings? Or reset the EWS administrator password?

 

I have been searching the forums to no avail.

 

Thanks,

rst-pls

3 REPLIES 3

‎04-15-2019 09:30 AM

HP Recommended

Should be a factory reset option on the control panel. Check for setup or service options.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-15-2019 09:33 AM

HP Recommended

Hey Repairatrooper,

Thanks for your prompt reply but I'm afraid there is no such thing on the 2620 Deskjet. It has no touch screen where I can choose setup or service options. Neither in the HP Smart application.

 

It would be good to mention that I'm working with a Windows 10 Virtual Machine connected through the USB and I have:
* Updated the firmware

* Tried resetting the settings from there

* Tried changing WiFi settings

To no avail, only successful thing was the firmware update.

 

Thanks again for your time!

Was this reply helpful? Yes No

‎05-09-2019 07:44 AM

HP Recommended

HP? Please? I haven't received a solution as of yet...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.