• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-22-2020 05:01 AM

HP Recommended
Product: LaserJet Pro M28w

Hi,

 

I would like to reset my printer as I can’t connect my printer to my WiFi and can only print via the LaserJet WiFi.

 

Thanks! 

Category:
1 REPLY 1

‎12-22-2020 06:52 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  There's actually no need to reset the wireless, follow the steps below to get it connected to wireless.

 

1. Please ensure that the HP FULL software is installed:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m28-m31-printer-serie...

 

This example will be useful:

https://www.youtube.com/watch?v=9dC1K8D9gzQ

 

2. Convert USB to wireless

https://www.youtube.com/watch?v=Zhj3URXomfg

 

If that doesn't work and a reset is needed, follow this example:

 

3. Reset the printer setting 

https://www.youtube.com/watch?v=mG6PQQbyu2M

 

4. Install the HP FULL software again, this time selecting wireless (Printer supports 2.4GHz only)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.