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Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I understand why I can't install the old firmware:

when I run the executable file a message tell me that the printer must be in "ready" state,..

but mine has exceptions due to non-original toners and therefore the installation does not even start firmware.

Another window message appears, with a generic warning....

 

20201218_134602.jpg

 

No messaage "installing...."  appears on the printer...

 

It's like a dog chasing its tail ...

 

please, help!!

HP Recommended

I had the same thing.   In the end,  all I did was - on the printer,  go into Setup,  Service,  Restore Defaults,  OK.   Ran the exe and it worked. 

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