Reset Password admin HP Pagewide Pro MFP 577dw

[ali1h2o]

We are using HP PageWide Pro MFP 577dw, but it is locked by the vendor, and we can't access all setups. Please guide me to the rest of the admin password,

Thanks 

[BeemerBiker]

Can you access the WEB interface?

Let if know if this did not work and we can try something else.  

[ali1h2o]

Thanks for your reply.

Actually, I can access to WEB but not all settings are accessible because it is locked by admin.

[BeemerBiker]

Sorry, I got the wrong printer instructions. Let me look for 577 reset

The following should work

To reset the HP PageWide Pro 577dw, you must first enable the Factory Reset from the hidden 'Enable/Disable' menu. To access the hidden 'Enable/Disable' menu, from the home screen, press: Home, Back, Home, Back.

click here for image of the screen

Touch 'Enable/Disable' when it appears at the top of the screen. From here, scroll down to 'Factory Reset' and enable that. After enabling, leave with “go back” and go to Control Panel.

On the Control Panel:

- Select: The Settings Gear (Set-Up).
- Select: Printer Management.
- Select: Restore.
- Select: Restore Factory Defaults, here select Continue.

The product will give you a warning about resetting all passwords, then will restart automatically. When it reboots, it will be back to factory settings. All settings, including manual IP’s will have been reset. According to HP Community Info: it will not restore Firmware-Updates.

[ali1h2o]

Thanks for your response 

As shown in the photo, after activating it from the hidden enable panel the printer asking for password to reset factory 

[BeemerBiker]

Did you follow the instructions shown?

Did you do step 2 above? Touch 'Enable/Disable'? when it appears at the top of the screen. From here, scroll down to 'Factory Reset' and enable that. After enabling, leave with “go back” and go to Control Panel.

On the Control Panel:

- Select: The Settings Gear (Set-Up).
- Select: Printer Management.
- Select: Restore.
- Select: Restore Factory Defaults, here select Continue.

The product will give you a warning about resetting all passwords, then will restart automatically. When it reboots, it will be back to factory settings.

You can always call or take it in

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

[ali1h2o]

When I choose Reset directly I get a message saying this feature has been locked.

ad yes I have done all steps and from hidden panel I had activated rest factory 

[ali1h2o]

I got a solution from the internet.

Thanks

[BeemerBiker]

I am glad you got it working.  The problem of password locking is bad.  Sometime it is a good idea to lock a printer when there is the possibility  of someone sending multiple faxes (spam) or wasting ink.  Other times it is mischief by an employee.  It would be really helpful if you could explain what you did to solve the problem or provide a link to the information.   For example, this web site provided invaluable information on using HP ink cartridges that could not be found anywhere else.