Reset Printer Admin Password after losing password.

[Biff360]

I recently made changes to my wifi network and needed to access the Setup & Service sections of the Printer to made the adjustments.  It is asking me for a Password.  I have forgotten or lost the password and need to reset the password or do a complete factory reset without the password.  Does anyone have a good solution for this?  I appreciate any help in advance.

[VikramTheGreat · Accepted solution]

Hi @Biff360,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you've forgotten the password to your HP printer and need to reset it or perform a factory reset, here are some general methods that work for many HP models. The exact steps can vary depending on the model, but these are commonly effective:
 

🔧 Method 1: Use the Printer Control Panel (Touchscreen Models)

1. Go to the Home screen on the printer.
2. Tap the Setup or Settings icon (gear symbol).
3. Navigate to Printer Maintenance or Tools.
4. Select Restore or Restore Defaults.
5. Choose Restore Factory Defaults and confirm.

This will reset all settings, including the admin password and Wi-Fi configuration 

🔧 Method 2: Button Combination for Non-Touchscreen Models

1. Turn off the printer.
2. Press and hold the Cancel button.
3. While holding Cancel, press and hold the Power button.
4. Continue holding both for about 10–15 seconds until the printer powers on and shows signs of resetting.

This method works on many HP DeskJet and LaserJet models 

🔧 Method 3: Use the HP Smart App or Embedded Web Server (EWS)

1. Open the HP Smart app on your computer or phone.
2. Go to Advanced Settings to open the Embedded Web Server.
3. Navigate to Settings > Restore Defaults.
4. If prompted for a password, try:
   • Username: admin
   • Password: admin or the PIN found on a sticker inside the printer (usually near the cartridges).

If you can access the EWS, this is the most reliable way to reset the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Biff360]

Thank you so much.  I've been searching for a solution for days.  Your instructions provided such a quick and simple solution.  I am very grateful.  Great work also, kind person. 

[VikramTheGreat]

Hi @Biff360,

You're very welcome! 😊 I'm so glad I could help and that the solution worked for you. If you ever need anything else, don't hesitate to reach out. Have a wonderful day ahead! 🌟

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support