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‎05-04-2024 04:44 PM

HP Recommended
Product: MFP M225dw

I received a used free printer that has a password. I don’t know the previous password and was told a hard reset would not change the password. The website says contact HP but I can’t get through to anyone (it’s all virtual)… how do I reset this password and how do I factory reset it!??? 

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2 REPLIES 2

‎05-04-2024 06:19 PM - edited ‎05-04-2024 06:34 PM

HP Recommended

See if this works.  Please report what happens

Press and hold Power On button until the printer shut down.
Press Cancel button and Left arrow and hold down and then press Power On button.
Hold until "Permanent Storage Init" message appears. (This takes about 10 secs)

 

This video at 3:00

https://www.youtube.com/watch?v=xc8XoWx0L1w&ab_channel=ADBB%C3%9CROMAK%C4%B0NELER%C4%B0

Looks like the right arrow is held down

 

lemme know which, if any, work and write a line or two exactly how it was done.

 

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‎05-24-2024 05:51 PM

HP Recommended

My printer didn’t come with those buttons. I own a HP LaserJet Pro MFP M225dw

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