Reset region for DeskJet 3721

[MikeNgai]

I have recently moved from Hong Kong to the UK with an HP Deskjet 3721.  I'd like to reset the region for my printer and i can use UK cartridges.  Please advise the instructions for resetting the region.  Thanks

[A_Gayathri]

Hi @MikeNgai ,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[MikeNgai]

I'm using Mac OS Sonoma 14.1.2.  Please advise how to reset the region,  Thanks

[MikeNgai]

I've got all the necessary equipments and I've both window PC running Windows 11 and Mac running MacOS Sonoma 14.1.2, please advise how to perform the region reset.  It's been a week and I need to use the printer ASAP.

[A_Gayathri]

@MikeNgai ,

Please follow the below instructions and help me with the data needed to provide you the reset code.

HP Smart via USB:

• Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

• Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

• The Set New Regions window opens.

• Use the "Copy to Clipboard" feature to paste the values here. 

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.

Gaya1239 – HP Support.

[MikeNgai · Accepted solution]

Finally the case has been resolved by calling support hotline.

[A_Gayathri]

@MikeNgai ,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!