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‎08-02-2025 09:06 AM

HP Recommended

we moved from EU to US and need to reset region to use HP US cartridge

2 REPLIES 2

‎08-04-2025 05:59 AM

HP Recommended

@aqua11, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

 

Regards,

ZOEY7886
I am an HP Employee

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‎08-06-2025 06:11 AM

HP Recommended

Hello @ZOEY7886, I didn't received region reset procedure/code, can you please send it on private message.

Thank you!

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