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‎08-26-2025 05:27 AM

HP Recommended
Operating System: Microsoft Windows 11

Good afternoon

How do I factory reset without the use of the control panel on my HP Officejet Pro 9010 series please (it won't let me get out of a screen that is saying the cartridges are faulty despite turning it on and off a few times)? I've heard somewhere on here about using the wifi and cancel buttons, however the only physical button that exists on there is a power button.

 

Many thanks

 

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1 REPLY 1

‎08-27-2025 09:29 AM

HP Recommended

@GM164, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Officejet Pro 9010 reset! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I'm sorry, but it seems that performing a factory reset without using the control panel on the HP OfficeJet Pro 9010 series requires accessing certain functionalities directly through the printer's interface. If you encounter a situation where the control panel is unresponsive due to an error like faulty cartridges, the common steps include addressing the cartridge-specific issue first.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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