Resetting HP2700

[pixpar57]

I have a fairly new HP2700 All-in-One Printer and Scanner and I'm on an iMAC 10.13 system. My black cartridge ran out and I put in a new cartridge and now  nothing prints, although the unit scans. I have been unable to locate software that came with it so I went to HP website and downloaded "Easy Install" but have been unable to complete any installation. Help!

[Jay_G24]

Hi @pixpar57

 I'd like to help!

I understand the printer prints blank pages.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

   The list of reports is displayed.

3. Select Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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