Resetting the custom user password for the printer after purchasing a used deskjet 2710

[gregX777]

Hi everyone,

After having bought a used HP DeskJet 2710 printer I cannot seem to be able to do a full reset (NOT the wifi/network settings one) that will reset the printer password. I know there's a PIN on the label on the device itself but that's clearly not it - it doesn't work. What I'm seeing is the password that's set up is a custom user password. This essentially blocks most of my printer settings in web and the HP iOS app too. Side note: I was able to connect the printer to my WiFi no problem.

Thanks.

[ferRX · Accepted solution]

Hi @gregX777 

Please follow steps after 3:11 minute from the next video to Reset printer:

>> https://youtu.be/tDS9pkCdVXk?si=oCyMTKw-kyQ1L3JS&t=187

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

.

https://support.hp.com/us-en/document/ish_9170867-9170913-16

[gregX777]

This worked! Not from first try (I'm not sure if it's exactly 3 secs or not), plus I had to disconnect-connect the power cable, but that's what actually reset the printer password finally. Thank you @FerRX! Nothing else I've found before helped.

[ferRX]

Great 😊, nice to know that reset worked !

Best regards!

ferRX.

.