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Locked

‎06-20-2024 04:03 PM

HP Recommended
Product: HP DeskJet 4255e All-in-One Printer

During new printer setup of DeskJet 4255e the computer link was lost.  The HP 123 download had completed the connection to the printer but had not yet gone on to download the software to the computer. The blue wireless light blinks when the printer is on.   Suggestions please.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2024 06:54 PM - edited ‎06-24-2024 10:47 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Suggest to do a wireless reset and try to setup again, this video would show how to do that:

https://youtu.be/12tsy9vJ8ts

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg_VtVCcTnuFdVyMDAcNyEB

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎06-20-2024 06:54 PM - edited ‎06-24-2024 10:47 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Suggest to do a wireless reset and try to setup again, this video would show how to do that:

https://youtu.be/12tsy9vJ8ts

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg_VtVCcTnuFdVyMDAcNyEB

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎06-21-2024 08:30 AM

HP Recommended

Thank you.  Looks like it will work.

Was this reply helpful? Yes No
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