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PeterFauci
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Message 1 of 2
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Restore feature "has been locked by the person who set up the printer"

HP Recommended
HP OfficeJet Pro 7740

I want to restore the printer to factory settings.  says the Restore feature "has been locked by the person who set up the printer". so I cant reset this and I dont know how to unlocked features that have been locked.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@PeterFauci, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to make changes to the printer settings and would like to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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