Restore printer on HP app

[kitty927]

I accidentally deleted my printer from my HP app. How do I get it back?

[ferRX]

Hi @kitty927 

To restore printer, open your HP app, then click in the button "Add device"

• 
• >> https://www.youtube.com/watch?v=tJ9_SYqr3Fs

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[kitty927]

Your solution refers to an iPhone. I need help with a Macbook Air.

[ferRX]

Hi @kitty927 

Ok, if you have a Macbook then please follow steps from the next video:

>> https://www.youtube.com/watch?v=LKaQdHIGDDk

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[kitty927 · Accepted solution]

Thank you for responding. I have not made my problem clear. My printer is connected to my network and I can print with it. I have the HP app (used to be HPSmart). My printer was set up and I could see it in my devices. Somehow I deleted the printer from the HP app and I am trying to get it back. I found a solution on the HP support web page. It says to do a factory reset on the printer. I don't know how to do that and the instructions I found didn't work. I was hoping for another way to restore the printer to the app. It won't let me add it as a new device. I have given up. I can print. I just can't use the HP app.