Restoring network defaults when they're greyed out

[Paulasolo]

My HP 9010 "Restoring Network " and wireless set up are Greyed out or locked, so i can't reset network defaults.    How do i undo this lock?  I don't know how it got there. 

[Kai_Xin]

Hi,

Thanks for your feedback. Can I have more information below to help us to understand the scenario?

Please help to indicate Yes or No for each of the options below. If possible, please help to provide details in the underlined fields where applicable:

• Please check if any of the following was done right before the issue occurs?
  • (Yes/No) Change of WiFI router (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Modem (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Printer's location
  • (Yes/No) Addition or Removal of WiFi Extender
  • (Yes/No) Change of WiFi Router Settings
    • (Yes/No) Change of WiFi SSID
    • (Yes/No) Change of WiFi Password
    • (Yes/No) Change of WiFi Encryption Standard (From:________ To:_________)
    • Others: ________________________ (Please Specify)
  • (Yes/No) Change of Modem Settings
    • What was changed: ________________________ (Please Specify)
  • (Yes/No) Restore Factory Defaults on the Printer
  • (Yes/No) Restore Network Defaults on the Printer
  • (Yes/No) Firmware Upgrade on the Printer
  • (Yes/No) Use of WiFi Direct on the Printer
  • (Yes/No) Turn off WiFi Direct on the Printer

Others:_______________________________________________ (Please Specify)

Thanks!