Resume button is orange

[Fatima5]

I have just bought this printer, turned it on and to my surprise the resume button is orange and I dont know why.

Tried doing everything like opening the tray etc but nothing happens.

And I think its stopping me from connecting.

[TEJ1602]

@Fatima5, Welcome to HP Support Community!

Make sure you've removed all the packaging material from the printer before setting it up.

Resume light being steady is a condition where there is no paper in the input tray.

Perform a hard reset-

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Load the paper and try to print.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!