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HP Recommended

So I recently just switched to an HP all in one plan with a whole different type of printer then what I had before. How do I go about returning the old printer that is no longer until the warranty?

1 REPLY 1
HP Recommended

Hi @Mama-J,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out! We’re glad to hear you’ve moved to the HP All-in-One Printing Plan.

To clarify how returns work:

If the new printer was not a warranty replacement

If you purchased a new printer yourself to use with the All-in-One plan, then:
There is no need to return your old printer to HP.
HP only requires a return when they send a warranty replacement unit and include a return label.
 

Since your old printer is out of warranty and not part of a replacement exchange, you can keep it, recycle it, or dispose of it locally.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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