• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-28-2025 09:50 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

I am downloading the drivers through HP Easy Start.  THere is a rectangle box that requires some data.  It will not allow me to proceed but there is no direction on what goes in there.  It appears to be numbers but I don't know.  Please help. 

Screenshot 2025-01-28 at 10.50.05 AM.png

 

 

1 REPLY 1

‎01-28-2025 05:27 PM

HP Recommended

Hi @DenitraG 

Probably this is asking for a Postal Code to input in that box, maybe you can Skip that box or enter "123456" to fill that box.

 

ferRX_0-1738111106646.png

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif,.,.,

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->