S/W update fails to find printer

[RichL2]

Trying to load latest sw for printer, i downloaded and ran.  The sw says it cannot find printer via USB, but I am able to use printer for print.

Cannot get past the connection screen in sw update.  Still do not have scanner sw.

[Riddle_Decipher]

@RichL2

Welcome to HP Forums!

This issue is related to the printer driver and reinstalling it using the root level technique should fix the issue once and for all, if you haven't done it already, simply follow the below steps to complete the same:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[RichL2]

I followed your instruction and the sw install still cannot find a printer.

[Riddle_Decipher]

@RichL2

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back.

I've got a few more steps that should take care of this issue, once and for all as it seems to be an issue with a corrupted driver:

Here's what you need to know:

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge victorious)

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[RichL2]

I have been able to get the printer to work on USB with the Windows 10 driver.  I am not able to install the HP drivers and still do not have the Scanner working.

I am leaving the issue open for now, I would like to be able to use the scanner.

I am running the latest Windows 10 on 64 bit, the printer is a HP Officejet 4650.

[Riddle_Decipher · Accepted solution]

@RichL2

Thank you for the update,

If the issue is related to use of scanner alone and the print is working,
I recommend you check the FAQs under the link I previously shared and if you don't have the website with you, here's the link again: Click here

Keep me posted,

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[RichL2]

That worked, thanks for the support.

[Riddle_Decipher]

@RichL2

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute in identifying and leading you towards the solution.

Thanks for honoring us, with an accepted solution as it helps the community grow.

I must say, its been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.