SETUP CARTRIDGES

[Sophia30]

Hi I have the same problem on my 7855 printer. Can you please help me too???

Thank you!

[sanceri]

I have the same problem with my Envy 6055e

I purchased the printer over a year ago, and I do not seem to have any setup cartridges. Unfortunately, it is too late to return the printer, and I was hoping to get a link with instructions to reset my printer so I can use regular ink cartridges. 

Or-- If there is a way to get SETUP cartridges, I can do that, too!

JS

[Echo_Lake]

@sanceri

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JanTass]

I have the same issue with a HP Photo 7855, can you help me?

[Echo_Lake]

@JanTass

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[arossa71]

Hi. I have the same issue on my HP ENVY PHOTO 7855. I bought it for my husband 2 years ago and he's just now setting it up. However, we only have the color setup cartridge and have lost the black one. I purchased a standard black one but the printer still won't bypass the "Use SETUP cartridges" error. Please help me, too. Thanks!

[Echo_Lake]

@arossa71

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To initialize the printer, install standard replacement cartridges and then override the error indicated by the blinking ink level lights.

1. Check to make sure the printer has printed no pages. If the printer has printed any pages, including alignment pages, then it has been initialized and this document does not apply.
2. If the customer has only one working SETUP cartridge, install that cartridge. The printer initializes in single-cartridge mode. The trade override procedure is not required.
3. If no working SETUP cartridges are available, install standard replacement ink cartridges in place of the SETUPs.

• If the customer has standard replacement ink cartridges on hand, install them, and then make sure to send a set of standard replacements to replace the customer’s stock.
• If the customer does not have standard replacements on hand, send a full set, and then share the remaining steps in this document to prevent a callback.
• An E0 error displays, that the light bar is amber and the ink door and ink cartridge lights blink, indicating an error. A Use Setup Cartridges software message may also display. If no error occurs when standard cartridges are installed, then the printer has already initialized, and this document does not apply.
• Perform a trade override to initialize the printer with standard cartridges:
  • Open the ink cartridge access door.
  • Press and hold the Wireless button for at least three seconds.
  • Close the ink cartridge access door. An alignment page prints, indicating that the printer has initialized.
  • If the printer does not initialize, repeat the trade override procedure until it does.

Hope this helps!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[DoubleLiveGonzo]

I am having the same issue with an HP OfficeJet Pro 9015,

[Anand_Andy]

Hi @DoubleLiveGonzo,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 9015 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?

While you respond to that, we have to perform a Trade OOBE Reset to fix the issue and the reset instructions are specific for your printer, and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[McMandy]

I'm having the same problem with my HP 2700 all in one. Can you help?