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‎11-08-2021 01:51 PM

HP Recommended
Product: LAPTOP-URFQ2OGA
Operating System: Microsoft Windows 10 (32-bit)

Hello, 

 

I I am trying to help a friend of mine. She has the HP ENVY Photo 6220 and I bought  hp 303 inks to try but it is still asking for setup cartridges.

 

What do I have to do? could you please help me?

 

 

Thanks in advance.

 

MS

Category:
1 REPLY 1

‎11-16-2021 06:20 AM

HP Recommended

@-Mart_8

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand you are receiving a "use setup cartridges" error. We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon in the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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