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Message 1 of 6
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SETUP cartridges not working

HP Recommended
HP Deskjet All-In-One 2710
macOS 10.12 Sierra

Hi

 

I have tried to reset and follow many of the steps recommended here in the community but nothing seems to be working.

I tried to put these setup cartridges numeral times but no success.

 

If you could help me with this so I can start using my printer.

 

thanks

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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HP Recommended

@DB-11-2020

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 6
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HP Recommended

Hi

 

This did not work - I have already upgraded to the latest version.

 

Any idea why the setup cartridges are not being recognized?

 

Thanks!

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HP Support Agent
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Message 4 of 6
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HP Recommended

How old are these cartridges?


I am an HP Employee

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Hi

 

I bought this printer in August (this year) so I am assuming these won't be too old...?

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HP Support Agent
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Message 6 of 6
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@DB-11-2020

 

What is the exact error you get with these ink cartridges?

Which of the ink cartridge is defective?

Insert one ink cartridge at a time and check for the error.

For now, make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Keep me posted.

KUMAR0307
I am an HP Employee

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