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- SMART Tank Cashback web site not working correctly - serial ...

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06-10-2025
03:52 AM
- last edited on
06-11-2025
09:02 AM
by
Raj_05
I purchased a HP Smart Tank 5105 and if you go to this link https://h41201.www4.hp.com/WMCF.Web/uk/en/promotion/13053/Home/ it says you can get £20 cashback. However the web site does not work correctly. I have tried to submit my serial number that is definitely correct as I can see my it in the HP Smart app as well as on the box and on the printer label. Then I raised an online case with HP, case Edited, who told me to ring sales on Edited. They told me to ring Edited who then told me to ring HP offers on Edited but this number is not valid. It a bit of a shambles. Has anyone managed to claim this?
06-11-2025 09:44 AM
Hi @barnesd1,
Welcome to the HP Support Community!
We're here to help you tackle that malfunction! Don't worry, we've got your back!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
You can use this link as well:
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We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Best regards,
Kuroi_Kenshi
I am an HP Employee