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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-29-2026 10:54 AM

HP Recommended
Product: HP Scanjet G4050 Photo Scanner
Operating System: Microsoft Windows 11

My Scanjet is recognised by my PC running windows 11 and scans, but how do I scan slides

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‎10-29-2026 03:50 PM

HP Recommended

Hi @Stephen1659, thanks for posting. The ScanJet G4050 has a slide/negative adapter (TMA) built into the lid, and you select it in the HP scan software:

  1. Open the scanner lid and remove the white reflective backing/cover from the lid so the light source is exposed.
  2. Place the slides in the slide holder that came with the scanner, and put it on the glass as indicated by the arrows.
  3. In the HP Scanning software, choose the Slides or Negatives shortcut/source (not "Document" or "Photo"), set a high resolution (e.g. 2400 dpi or more) and scan.
  4. If you only see document options, install the full HP Scanning software for the G4050 from support.hp.com > Software and Drivers.

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‎10-30-2026 11:14 AM

HP Recommended

The full software is needed, steps for installation and link for download can be found 

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Original-software-for-HP-Scanjet-G4050/m-p/827... 


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