(SOLVED) LaserJet Pro P1606dn printing multiple copies instead of just 1

[swebervna]

Update: It was the print driver. Weird though, because I installed the latest driver on HP's website and that one causes this bug. However, I tried installing the driver that came with the printer (if you go into the printer's web interface, you can download the driver) and that one works like a charm. 👍

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One of our printers (LJ Pro P1606dn) recently began having problems printing. When our staff member prints something, it will print multiple times (more than 5) until you stop it by either turning the printer off or taking the paper out. This sounds like a driver problem to me, but it doesn't occur with other computers, just this specific one. I've tried reinstalling Windows 10, reinstalling the printer, restoring the printer to factory defaults, and it still does this. How could that specific computer have problems with the printer? It's like the printer sees some unique information about that computer and an error occurs there.

I looked at the Device Configuration for the printer and found that the firmware datecode is 20150114 even though I've updated it to the Jul 13th 2020 update, so maybe the firmware got corrupted? 

[sandytechy20 · Accepted solution]

@swebervna

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware again

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.