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‎01-19-2023 11:26 AM - edited ‎01-19-2023 11:50 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I wrote once before when having trouble reinstalling software after a windows update and got instructions on doing a root uninstall. This time, however, I cannot get it to uninstall.  It just spools endlessly (hours). 

 

I stopped the hp software in the task manager.

 

I have tried removing the devices in the devices and printers area and they no longer show up there.

 

I tried restarting the computer and using the command prompt instructions (printui.exe /s) but I get a message that the specified printer driver is currently in use. This happens with or without the uninstall running.

 

I tried turning off the wifi and unplugging the usb cord. 

 

I restarted the uninstall and the same thing happens. It spools on and on.  As does the cancel uninstall. 

 

Thoughts? 

Category:
1 REPLY 1

‎01-19-2023 11:49 AM

HP Recommended

I kept looking around on the forum and found a suggestion to try this. And it worked!

 

https://download.microsoft.com/download/7/E/9/7E9188C0-2511-4B01-8B4E-0A641EC2F600/MicrosoftProgram_...

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