• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-19-2023 11:26 AM - edited ‎01-19-2023 11:50 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I wrote once before when having trouble reinstalling software after a windows update and got instructions on doing a root uninstall. This time, however, I cannot get it to uninstall.  It just spools endlessly (hours). 

 

I stopped the hp software in the task manager.

 

I have tried removing the devices in the devices and printers area and they no longer show up there.

 

I tried restarting the computer and using the command prompt instructions (printui.exe /s) but I get a message that the specified printer driver is currently in use. This happens with or without the uninstall running.

 

I tried turning off the wifi and unplugging the usb cord. 

 

I restarted the uninstall and the same thing happens. It spools on and on.  As does the cancel uninstall. 

 

Thoughts? 

Category:
1 REPLY 1

‎01-19-2023 11:49 AM

HP Recommended

I kept looking around on the forum and found a suggestion to try this. And it worked!

 

https://download.microsoft.com/download/7/E/9/7E9188C0-2511-4B01-8B4E-0A641EC2F600/MicrosoftProgram_...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.