SUDDENLY MY PRINTER STOPPED SCANNING FROM THE PC VIA USB (Message: 'Printer not found')

[rodmar1468]

First my printer  via USB, stoped to scan (printer not found was the message), however it did wirelessly. I used HP Doctor to fix the issue and now  the problem ios worse because the issue with USB continues, but the alternate wireless network connection does not even show the scan option. (Printer HP Officejet 4655, Windows 10 (64b). Thanks for any help. 

[Nal_NR]

Hi @rodmar1468,

Welcome to the HP Support Community.

I understand that you are facing issues with scanning. I'd like to help!

When attempting to scan with the HP Smart app for Windows or macOS, a Scanning is Currently Unavailable message displays and you cannot scan with the app.

To fix the issue, reset the printer, check the printer connection status in the HP Smart app, use the HP Smart Diagnose & Fix tool, reset the USB printer connection, and then re-add the printer to the app.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Check the connection status in the HP Smart app

Confirm the printer is connected and ready in the HP Smart app.

Open the HP Smart app, wait a few minutes for the printer to connect to the app, and then check the connection status next to the printer icon.

If Ready displays with a green check mark icon , the printer is connected to the device over the same Wi-Fi network. Continue troubleshooting.

If Ready displays with a green cloud icon , the printer is in remote mode, which does not allow access to all printer functions such as scanning. Connect your device to the same Wi-Fi network as your printer.

If Unavailable displays with a black icon , the printer is not connected to the device. Connect your printer to the device over the same Wi-Fi network. For more information, go to HP printer setup (HP Smart app).

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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