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‎05-02-2023 12:33 AM

HP Recommended
Product: Officejet pro 8600 Plus

Trying to reinstall my Officejet Pro 8600Plus onto a new MacBook laptop and I'm being asked for an 'SW Helper password'

I have no idea what it is and I've tried various ones that I would have previously  used. How can I find out what it is or reset it??

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2023 02:33 PM

HP Recommended

@GNH_1 

 

Welcome to the HP support community.

 

I understand that your MacBook is asking for a SW Helper password, I am g;ad to assist you.

This is a gatekeeper issue where your Mac Computer wants to make sure the software you're installing is safe for the system.

 

While installing the software package you need to allow in Security & Privacy System Preference to complete the install. Leave the System Preference open to complete the install. 

Refer to the link for help- https://support.apple.com/en-us/HT202491

 

Hope this helps! Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-04-2023 02:33 PM

HP Recommended

@GNH_1 

 

Welcome to the HP support community.

 

I understand that your MacBook is asking for a SW Helper password, I am g;ad to assist you.

This is a gatekeeper issue where your Mac Computer wants to make sure the software you're installing is safe for the system.

 

While installing the software package you need to allow in Security & Privacy System Preference to complete the install. Leave the System Preference open to complete the install. 

Refer to the link for help- https://support.apple.com/en-us/HT202491

 

Hope this helps! Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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