Same printer listed twice in Scan Doctor, different IP and Name

[spthomas01]

I have had some difficulties having the computer find the printer.  I ran Scan and Print Doctor, and it shows the same printer twice, with different name and different IP Addresses.  I need to remove the duplicate Prniter in the list.  Here's what I've found:

1. The duplicate printer is NOT listed in my computers Printer and Scanner list.

2. The duplicate is NOT listed in the Router's Device list.  So that IP is not valid that HP Print and Scan doctor finds.

3. The real copy of the printer is listed in the computers Printer and Scanner device list and is listed in the Router's devide table. 

How do I delete the duplicate?  It is causing issues because sometimes something finds it instead of the real printer.

[greenturtle]

Hi,

Thanks for using the HP Forums.

 *Note that if there are other printers installed, these will need to be reinstalled after this.

1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.

1. Backup your registry beforemaking any registry changes, the following resource will show you how:
        https://support.hp.com/in-en/document/c03485724
2. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

1. Right click the Start menu and select Run.
        Type Services.msc and press OK.
        Locate and stop the Print Spooler service
2. Browse to c:\Windows\System32\spool\drivers.
        Rename W32X86 to W32x86.old
        Rename x64 to x64.old
        Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

1. Restart PC.
2. Finally, reinstall the HP Software.

Hope that helps!