Samsung Printer ML 2165W The printer driver has disappeared. Printer and computer cannot communicate

[RickM1951]

Samsung Printer ML 2165W

The printer driver has disappeared. The printer and computer cannot communicate. How to reinstall a printer driver for Samsung Printer ML 2165W?

[Raj_05]

Hi @RickM1951,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reinstall the driver for your Samsung ML-2165W printer and resolve the communication issue, follow these steps.

Uninstall the Existing Driver (if partially installed)

• On your computer, go to Control Panel > Programs and Features (or Add or Remove Programs in older versions of Windows).
• Locate any entries for "Samsung ML-2165W" or "Samsung Printer Software" and uninstall them.
• Restart your computer.

Download the Correct Driver

• Visit the HP Support Website (Samsung printers are now supported by HP).
• Search for Samsung ML-2165W in the driver and software search bar.
• Select your operating system (e.g., Windows 10, Windows 11, macOS) and download the latest driver.

Install the Driver

• Run the downloaded driver file and follow the on-screen instructions.
• Connect your printer to your computer when prompted during the installation process.

For Wired Connection:

• Connect the printer using a USB cable.

For Wireless Setup:

• Ensure your printer is turned on and connected to the same Wi-Fi network as your computer.
• Use the Samsung Printer Diagnostics Tool (if included in the driver package) to help establish the connection.

Test the Printer

• After installation, go to Control Panel > Devices and Printers.
• Ensure the printer appears in the list. Set it as the default printer if needed.
• Print a test page to confirm functionality.

Additional Troubleshooting (if needed)

• Reset the Printer: If the printer doesn’t connect, reset it by holding the WPS button (for wireless setup) or power-cycling it.
• Firmware Update: Check the HP website for any firmware updates for the Samsung ML-2165W and install them if available.
• Firewall and Antivirus: Ensure they aren’t blocking the printer’s communication. Temporarily disable them to test.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support