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‎11-20-2025 10:50 AM

HP Recommended

Hello!

 

I need help. My operating system is MacOs 12.0 Monterey and my printer is  Samsung xpress M2026W Printer.
Since I did an update on my computer the printer gets noticed as offline and doesnt connect with my Mac.
I cant print anymore!


What can I do? Please help! Thank you!

Reply
1 REPLY 1

‎11-22-2025 04:30 PM

HP Recommended

@Angeee4, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

If your Samsung Xpress M2026W printer is showing as offline on macOS 12.0 Monterey after an update, try the following troubleshooting steps to resolve the issue:

1. Check Printer Status

  • Ensure the printer is turned on and properly connected to the power source.
  • Verify that there are no error messages or blinking lights on the printer that indicate an issue.

2. Update Printer Drivers

  • Go to the HP Software and Driver Downloads website.
  • Enter your printer model number (Samsung Xpress M2026W) to find available drivers.
  • Ensure you have the latest drivers compatible with macOS 12.0.

3. Check Network Connection

  • Make sure the printer is connected to the same wireless network as your Mac.
  • If the printer is connected via USB, ensure the cable is securely attached to both the printer and the Mac.

4. Reset Printing System

  • Open "System Preferences" on your Mac.
  • Go to "Printers & Scanners."
  • Control-click (or right-click) in the printer list, then choose “Reset printing system.”
  • This will remove all printers, so you will need to set up your printer again.

5. Re-add Printer

  • In "Printers & Scanners," click the "+" button to add your printer.
  • Select your Samsung Xpress M2026W from the list and click "Add."

6. Reboot Devices

  • Restart both your Mac and your printer to refresh connections.

7. Install Printer Firmware Updates

  • Some printers can update their firmware directly from their control panel or through the printer's web interface. Check if a firmware update is available.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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