Sanner error

[ET813]

HP Print and Scan Doctor 5.7.4 keeps saying Device Manager error

[zoey7886]

@ET813, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your scanner error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If HP Print and Scan Doctor 5.7.4 is showing a Device Manager error on your HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B8AV), follow these steps to troubleshoot:

Check Device Manager for Errors

1. Press Win + X and select Device Manager.
2. Look for any yellow exclamation marks under:
   • Imaging devices
   • Printers
   • Universal Serial Bus controllers
3. If you see an issue:
   • Right-click the device and select Update driver.
   • Choose Search automatically for drivers.
   • If that doesn’t work, uninstall the device and restart your laptop.

Restart Print Spooler Service

1. Press Win + R, type services.msc, and hit Enter.
2. Find Print Spooler, right-click, and select Restart.
3. Check if the HP Print and Scan Doctor works now.

Run Windows Troubleshooter

1. Press Win + I to open Settings.
2. Go to System > Troubleshoot > Other troubleshooters.
3. Run the Printer troubleshooter.

Reinstall HP Print and Scan Doctor

1. Uninstall HP Print and Scan Doctor from Control Panel > Programs > Programs and Features.
2. Restart your laptop.
3. Download the latest version from here.

Hope this helps!

Take care, and have an amazing day!  

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Regards,