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‎04-20-2024 11:56 PM

HP Recommended

Brandnew out of the box printer freezes at the Samsung Logo. trying to get to Sync Thru web services to update firmware, but no id/password combination is working. booting the printer with *0# combination gets to getting a new firmware but does not go any further.

any suggestions would be greatly appreciated. 

Category:
2 REPLIES 2

‎04-21-2024 03:15 AM

HP Recommended

The default User ID is admin and Password is sec00000, but it can be changed from the default.

 

https://support.hp.com/si-en/document/c05591673 




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‎04-21-2024 04:07 AM

HP Recommended

Thanks Valsimot,

 

No password from hp documentation or Google seah actually work. I can actually add the printer and print but cannot go past the frozen screen with Samsung logo. Also no documentation out there how to do a factory reset at boot. They are all from the screen menu. 

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