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‎02-28-2024 11:19 AM

HP Recommended

I was scammed while connecting to HP printer connection website.  Does HP take any responsibility for this?  I was billed by a company called Business Express Inc .  They claimed I needed my system cleared and updated for the printer to connect.  Seemed legitimate since I connected as instructed by HP instructions to go to their website.  I’ve put a hold on the credit card payment but worried about other things the scammers could try.  Is there a current lawsuit against HP regarding this issue?

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1 person had the same question
2 REPLIES 2

‎02-28-2024 12:13 PM

HP Recommended

Sadly a common story but often it turns out that users have been misdirected by either a typo or existing malware. HP is not in the business of scamming and actively pursues and attempts to shut down these scammers. Not an easy chore sadly. I have escalated your concern to the moderators and it is possible that someone from HP may reach out to you for further information.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-28-2024 12:35 PM

HP Recommended

Thanks for the reply but doesn’t help, I hope I hear from HP rep because trying to reach an actual person on the phone was impossible. 

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