Scan To Computer Is Not Working

[Salbel53]

My Orignal Printer After 10 years The Printing was Malfunctioning  The BLUE Turned Pink The Print Test Sheet  Shows colors it prints. I had it replaced. The Replacement We Got the Printing Issue Fixed. Then I asked about SCAN TO COMPUTER because I don't want to use the SMART APP Because the Printer Assistant Tool Does all That and More. The Chat Support Tried to Fix But Could Not. I have NOW Replacement # 2 because of that Issue. I get Back on Chat Support. He could Not Fix it Either. He Told Me to Contact him by Phone. Ill Contact SMART FRIEND Support I go To Them If HP support CHAT or Phone Cant Fix 

[Echo_Lake]

@Salbel53

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand the scan to computer feature is not working. 

Let's try these steps to resolve the issue:
 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.