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Locked

‎09-28-2016 11:36 PM

HP Recommended
Product: LaserJet Pro MFP M177fw
Operating System: Microsoft Windows 10 (64-bit)

Latest upgrade is frustrating and unfriendly - it appears to have lost the ability to adjust brightness and contrast. Also keystrokes needed are unexplained and difficult to suss out. How can I revert to the previous software?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 09:37 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

You can't revert.

 

 Try this alternative Scan software instead:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎09-29-2016 09:37 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

You can't revert.

 

 Try this alternative Scan software instead:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎09-29-2016 10:42 AM

HP Recommended

Excellent - far far better. Why on earth isn't this standard? (Rhetorical question). Many thanks

Was this reply helpful? Yes No

‎09-29-2016 09:42 PM

HP Recommended

Hi @Washbag,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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