Scan from HP8020 to computer

[LoisCA]

I am able to scan to email from my HP8020 printer, but I can't scan to my computer. When I try to set it up, the message I get says Webscan has been disabled by the administrator. I am the only one who uses the printer. There is no "administrator."

How do I enable the ability to scan to my computer? I'd appreciate any information. Thanks.

[Kumar0307]

@LoisCA, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to change the settings. To enable this feature, we need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Note: All the data on the printer will be deleted and it has to be reconnected to the wireless network.

Hope this helps! Keep me posted. 

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