Scan problems with 3301 FDW

[jtramel]

Ive had nothing but problems with this printer from day one! The scan to computer will not work and it keeps telling me that its not connected and to download new version which is already done! Is anyone else finding they are having multiple problems with this same printer and who can actually help me as in real person i can talk to NOT AI

[Dragon-Fur]

@jtramel 

Welcome to the HP Community --

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@jtramel wrote:

Ive had nothing but problems with this printer from day one! The scan to computer will not work and it keeps telling me that its not connected and to download new version which is already done! Is anyone else finding they are having multiple problems with this same printer and who can actually help me as in real person i can talk to NOT AI

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We are none of us AI bots, though AI is available as an option using SupportGPT (the HP AI).

Alas, I've never seen your printer model and cannot comment on whether the series is troublesome.

The following is not "everything" -- it might be enough to point you in the right direction...

Product Name

HP Color LaserJet Pro MFP 3301fdw

Digital Sending Standard Features

Scan to Email, Scan to Network Folder, Scan to Sharepoint, Scan to USB, Scan to Computer

  HP Documents – Supported Features – Digital Send / Scan to Computer

  Set up HP OfficeJet Pro, ENVY, DeskJet, Color LaserJet Pro, or DesignJet printers to send scan jobs to a computer, email account, network folder, or SharePoint.

  Scan from the control panel on HP OfficeJet Pro, ENVY, DeskJet, Color LaserJet Pro, DesignJet printe...

Reference

HP LaserJet Pro MFP - Set up Scan to Network Folder

Partial Excerpt

• On the EWS Home page, click the Settings tab.
• In the left pane, click Control Panel Customization, and then click Quick Sets.
• Click the Add icon .
• From the Type drop-down list, select Scan to Network folder, enter a name to display on the control panel for the Quick Sets, and then follow the onscreen instructions to add a Quick Set profile for a network folder. When finished, click Next.
• Follow the onscreen instructions to set up the network folder, authentication requirements, and scan and file configurations. When finished, click Apply.

-- Additional Information --

Assuming you are asking about Windows based "Scan to Computer", then yes, the printer supports this feature with the installation of the full driver printer software and after enabling the Manage Scan to Computer setting.

-- Webpage -- Installation Package -- Information / Download / Installation

 HP Color LaserJet Pro MFP 3301fdw-3303fdw and 3388fdw Driver Installation Software – Includes Print,...

-- What else? --

If you would rather -- or if you cannot install the full driver for any reason -- the printer supports using the Embedded Web Server (EWS) to set up Scan to Network Folder.  You do need a shared (read / write open) network destination configured and it has to be available when Scan to Network Folder initiated.

-- Alternate Format EWS – Select Newer Printers and select LaserJet Printers –

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Scan > Scan to Network Folder > Default Job Options

AND

 The Quick Sets / Profile

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Quick Sets > Select one of -- Add / Edit / Copy / Delete  > Quick Set Profile

Complete the steps to create / update the Profile

===================================

Message Content References

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 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

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HP Color LaserJet Pro MFP 3301fdw

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