Scan to Computer (Mac) not working with MacOS 11, how to restore ?

[crickw]

"Scan to Computer" functionality was lost with recent release of MacOS 11. Officejet Pro 8600 had the ability to scan directly to a networked computer from the Officejet Pro 8600 control panel. The panel states that HP Utility is required for this feature.

MacOS 11 version of HP Easy Start does not include HP Utility; therefore, Scan to Computer is no longer functioning.

How can "Scan to Computer" functionality be restored with MacOS 11.2.1?

[TEJ1602]

@crickw, Welcome to HP Support Community!

Use this link to download HP Utility for Mac ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If that does not help, reach out to the HP Support in your region for further assistance.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[crickw]

The pkg does not install. Suggestion?

Error received:

How does one know which pkg is the correct pkg for MacOS 11.n?

Lot's of choices:

hp-printer-essentials-B-5_15_5_7.pkg
hp-printer-essentials-D-4_3_1.pkg
hp-printer-essentials-D-5_14_6.pkg
hp-printer-essentials-D-5_15_5_7.pkg
hp-printer-essentials-D-5_4_0.pkg
hp-printer-essentials-G-5_14_6.pkg
hp-printer-essentials-G-5_15_5_6.pkg
hp-printer-essentials-G-5_5_0.pkg
hp-printer-essentials-H-4_8_0.pkg
hp-printer-essentials-H-5_14_6.pkg
hp-printer-essentials-H-5_15_5_6.pkg
hp-printer-essentials-K-5_14_6.pkg
hp-printer-essentials-K-5_15_5_5.pkg
hp-printer-essentials-L-4_3_1.pkg
hp-printer-essentials-L-5_14_6.pkg
hp-printer-essentials-L-5_15_5_5.pkg
hp-printer-essentials-L-5_16_0_4.pkg
hp-printer-essentials-R-5_14_6.pkg
hp-printer-essentials-R-5_15_5_6.pkg
hp-printer-essentials-S-4_4_0.pkg
hp-printer-essentials-S-4_9_0.pkg
hp-printer-essentials-S-5_14_8_4.pkg
hp-printer-essentials-S-5_15_5_12.pkg
hp-printer-essentials-S-5_1_0.pkg
hp-printer-essentials-SE-5_14_7_19.pkg
hp-printer-essentials-SE-5_15_0_14.pkg
hp-printer-essentials-SE-5_15_5_10.pkg
hp-printer-essentials-SJ-5_15_5_7.pkg
hp-printer-essentials-SJ-5_7_5.pkg

[crickw]

@TEJ1602

Could you also tell me how to get support?

I have been searching for weeks on HP support pages, but all trails lead to dead ends or "Community Support"

For example, the link you provide me leads to this dead end:

[TEJ1602]

@crickw

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[crickw]

Thanks. I've not received any private messages yet.

[crickw]

I am still waiting for a response - No messages a month in now...

Please advise