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‎06-10-2019 10:14 AM

HP Recommended
Product: Example: POfficeJet Pro 8725
Operating System: Microsoft Windows 10 (64-bit)

Recently upgrade HP printer SW on existing Windows 10 OS laptop. Afterwards lost Scan to Computer function from printer. Printer WebServer page said it is disabled and contact printer installer. Can't find way with current SW to enable the function without having to reinstall the Printer/SW. Anyone have any insights?

1 REPLY 1

‎06-12-2019 11:08 AM

HP Recommended

@bkinnett

 

Welcome to the HP Support Community!

 

Make sure HP Full-featured driver is installed to enable the Scan to computer Option.

 

Step 1: Click here to download the HP Full-featured driver.(If not installed already)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Step 2: Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8725.

Search Windows for HP > HP OfficeJet 8725 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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